Department of Industrial Engineering
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Browsing Department of Industrial Engineering by Author "ERKAN, Turan Erman"
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Item AN ERGONOMIC STUDY BRIDGING NORTH CYPRUS INDUSTRIAL DISTRICT WORK PLACES AND DOMESTIC HAZARDS(2017-06-02) KHASHEI, BARQ RAAD; ERKAN, Turan ErmanThis research work seek to present a research undertaken in North Cyprus (Lefkosa Industrial zone ) as regards health and safety issues – using the knowledge and practice acquired from workplace to solve domestic hazards. Seven research questions were put up and 3 hypothesis were constructed to be tested in this research work in which this research work provided answers to. In the findings of this research work, it was discovered that health and safety trainings that the respondents were exposed to were useful and applicable to solving health and safety issues in homes but it did not simply meant that the homes were totally safe from domestic hazards. This research work is a case study and it is pregnant with its own limitations in which time, small sample size and a specific location were the restraint.Item EVALUATION OF THE CUSTOMER RELATIONSHIP MANAGEMENT(CRM) CONSULTANT PERFORMANCE BY USING SWARA AND WASPAS METHODS(2022-01-24) Çalkın, Şuayip; ERKAN, Turan ErmanCustomer relationship management (CRM) implementation is a very prior decision for companies to increase customer-related revenue or customer lifecycle. The implementation process involves many problems, therefore, most of the companies would prefer to benefit from the CRM consultant’s experience. However, Pries & Stone, 2004 theory have shown that consultancy does not make everything right. At this point, the most significant questions are how can we choose the right CRM consultant and measure their performance? These questions become a crucial decision for both firms and consultant companies. In this thesis, one of the popular Multi Criteria decision-making (MCDM) methodsthat is Weighted Aggregates Sum Product Assessment (WASPAS) is used for ranking the performance of Customer Relationship Management (CRM) Consultant. Step-wise Weight Assessment Ratio Analysis (SWARA) method is utilized for finding the weight of criteria. This research aims to create an awareness of the role of CRM consultants and adds the sample application of MCDM in literature for especially CRM consultancy firms.Item THE INFLUENCE OF SUPPLY CHAIN MANAGEMENT PRACTICES ON OPERATIONAL PERFORMANCE AND CUSTOMER DEVELOPMENT IN STARTUPS(2022-06-12) OLUDO, Steffany Atieno; ERKAN, Turan Erman; DURAL SELÇUK, GözdemStartups are becoming increasingly important contributors to many economies around the world. However, research indicates that certain shortcomings hinder the chances of startup survival. The ability to successfully attract, satisfy, and retain required number of customers to keep a startup in operation is critical for its survival. Supply chain management (SCM) has been identified among the most important management functions for gaining long-term competitive advantage. This study proposes that implementing SCM practices effectively can help startups improve their operational performance and consequently their customer development capabilities. This study empirically investigates the multidimensional relationships between SCM practices, operational performance, and customer development in startup organizations. The study employs a newly developed research framework based on existing theoretical evidence which explores four dimensions of SCM practices: (1) Strategic supplier partnership; (2) Information integration; (3) Information quality; and (4) Customer relationship. The effects of these four SCM practices are tested on three operational performance measures, namely quality, delivery, and cost. The study aims to demonstrate the respective contributions of different SCM practices to different operational performance measures, as well as the respective contributions of these measures to customer development in a hierarchical way. Data for the study is collected using survey questionnaires among supply chain professionals in startup companies in Kenya and ten hypotheses are tested simultaneously using structural equation modeling (SEM). The research is the first to look at the relationships among SCM practices, operational performance, and customer development in startups in one holistic framework. The study hopes to provide those startup practitioners who seek to maximize the operational performance and customer development capabilities with strategic insights to assist them in the effective adoption of SCM practices.