Department of Information Systems Engineering
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Browsing Department of Information Systems Engineering by Author "Çağıltay, Nergiz Ercil"
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Item Factors Affecting Trust in B2C E-Commerce: A Case Study on Foreigners Residing in Turkey from Middle East and North Africa Region(2022-02-25) ALSWIAY, SALAHEDDIN ALI NASERE; Çağıltay, Nergiz ErcilE-services are a real revolution at present as they have contributed to time savings and speeding transactions in addition to transferring business from traditional to electronic. E-commerce crosses borders and makes possible the completion of purchases from thousands of miles away. In other words, buying and selling products and services online is possible through e-commerce services, with all transactions being performed electronically, without actual contact between the customer and merchant. However, the quality of these services is critical for the improvement and success of e-commerce. Certainty and confidence in e-commerce should be essentials factor to improve trust. A combination of self-regulation, technology, and legislation should be adopted by enacting similar regulations and regulations applied in the traditional trade to protect consumers and identify related consumer obligations. Trust is a critical factor in developing relationships between online merchants and customers. Faith is also necessary to close the gap between the developments in information systems and people’s understanding of their socio economic impacts (such as an information system’s perceived effect on customer confidence). This study reviews the results of previous confidence studies from a social, economic and technological perspectives and it sets a comprehensive model for maintaining trust in online transactions to identify ways to increase trust. For a better understanding of trust in e-commerce, we prepared a questionnaire and sent it to foreign people living in Turkey. The study relied on the answers to the questions about the correlation between the factors affecting trust and whether there was an impact on the direction of the market and also whether there was a statistical significance between the demographic variables of the questionnaire respondents. The SPSS application was used to analyze the data collected. The results showed that the factors that directly affected confidence in B2C include market orientation, perceived security, technological doctrine, and relational excellence. Therefore, we needed to develop a comprehensive model that explained the interaction between the factors that affected trust in e-commerce. Trust e-commerce consists of four dimensions, namely ability, goodness, integrity, and predictability. Moreover, based on our results there is a need to improve security features and privacy issues, which can be carried out by updating the previously proposed model to address B2C confidence factors in e-commerce.Item PERCEPTIONS AND ATTITUDES OF LIBYAN HEALTHCARE PROVIDER TOWARDS ELECTRONIC HEALTH RECORDS(2022-02-17) Osman, Magdah; Çağıltay, Nergiz ErcilElectronic health records may have several benefits for hospitals, health professionals as well as patients. Electronic Health Record (EHR) systems provide basic clinical data that increase the quality of healthcare provided to citizens and benefits the community. The aim of this study is to evaluate and estimate the healthcare providers’ perceptions and attitudes towards the use of EHR in their environments in Libya. A sample of 110 health sector participants from various medical specialties in Libyan hospitals was targeted. The purpose of this research was to determine the perceptions and attitudes of Libyan healthcare providers towards EHR usage, by analyzing their demographics, organizational characteristics and the social, technical factors that possibly affect the EHR usage. Accordingly, survey method based on the previous studies is implemented through Survey Monkey environment; after the data collection was completed SPSS was used for statistical analysis, the results of the research lead to EHR factors Management support, Involvement and Adequate training have positive correlations with healthcare provider’s perceptions and Attitudes, while Autonomy and healthcare provider-patient communication have negative correlations with healthcare provider’s perceptions and had significant strong positive correlations with Attitude.