article.page.titleprefix
Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience

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dc.contributor.authorAnasori, Elham
dc.contributor.authorDe Vita, Glauco
dc.contributor.authorKüçükergin, Kemal Gürkan
dc.date.accessioned2023-12-10T11:54:45Z
dc.date.available2023-12-10T11:54:45Z
dc.date.issued2023-01-10
dc.descriptionPublished by The Service Industries Journal, https://doi.org/10.1080/02642069.2022.2147514, Elham Anasori, Eastern Mediterranean University, Famagusta, North Cyprus, Glauco De Vita Faculty of Business and Law, Coventry UK, Kemal Gürkan Küçükergin Atilim University, Gölbaşı/Ankara, Türkiye.
dc.description.abstractThis study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4 – and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.
dc.identifier.citationhttp://hdl.handle.net/20.500.14411/1863
dc.identifier.issn1743-9507
dc.identifier.urihttps://doi.org/10.1080/02642069.2022.2147514
dc.language.isoen
dc.publisherThe Service Industries Journal
dc.relation.ispartofseries43; 5-6
dc.subjectWorkplace bullying, psychological distress, employee creativity, job performance, resilience
dc.titleWorkplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience
dc.typeArticle
dspace.entity.typeArticle

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